Today’s always connected digital experience enables consumers to search online for anything, at anytime, and access millions of results—then instantly make a transaction. This is where the brand challenges (as well as the opportunities) begin.
Being part of the digital ecosystem requires businesses to play by a variety of customer-driven rules of engagement. One of the most important rules of engagement is hiring and growing a team of talented chat agents. These employees are charged with personally nurturing customer relationships and providing a best-in-class customer experience. The benefits of an all-star agent team truly impact bottom-line business results.
Position your team for success
While the right technology enables success,your brand’s results will be only as good as your chat agents’ best efforts—this is where the human factor comes in! Chat agents are your frontline and can either make or break your customers’ experience. Read more...
Today’s entrepreneur has a much wider reach thanks to mobile solutions that give them the ability to do more with less. The bottom line? These up-and-comers are competing with the big dogs like never before—and sometimes they even become big dogs, too.
But it all starts with using new and emerging technology to save money and increase market presence.
The Mobility Movement
Armed with the ability to accomplish nearly every single business-related task by using a smartphone or tablet, today’s entrepreneur is nothing if not mobile. Technology is fueling this movement, thanks to cloud-sharing software, apps that enable real-time collaboration and GPS systems that allow you to virtually travel more efficiently with coworkers by signing into Facebook. And when small-business owners and entrepreneurs need work spaces, they can rent them for small one-time fees through virtual office services like Davinci Virtual. Read more...
Running your own small firm or solo law practice isn’t easy. You must constantly increase your client base, work to stay current with practices in your area and learn marketing skills — all in addition to running a business. It’s time-consuming and uncertain. But there are plenty of positives, too—like being your own boss. Fortunately, resources are available to help you meet these top seven challenges.
1. Modest Salaries
Especially in the beginning, small firms offer smaller salaries than larger firms. But the almighty dollar isn’t the driving force for many attorneys. Just like in other professions, some people put themselves through school, incur large student loans and work long hours because they love what they do and enjoy helping people. Keep this in mind when you’re working long hours to build your business. Read more...
LOS ANGELES-Are you facing a challenge in your career that seems insurmountable? Are you unsure how to handle it? Do you wish that overcoming your challenge was easier? Even if you work in a virtual office—away from the office politics and distractions—you are still bound to face career challenges.
“Many people I speak to are struggling in their career and my heart goes out to them. I know they want more and want things to be different. Is there a magic pill that will save them? No. Is there a way out? Yes,” says Deborah Brown-Volkman, president of Surpass Your Dreams. “It’s called hard work. But hard work is called hard for a reason. It means career transformation is not going to be easy. The good news is hard work will provide real results.” Read more...
NEW YORK-Are you out of balance in your career? That’s the question Deborah Brown-Volkman, president of Surpass Your Dreams, is asking. As we explore this question and its answer, let’s consider how a virtual office could help.
So, again, are you out of balance in your career? Brown-Volkman says you know you are when your career is all you think about; when you worry constantly about where your career is headed; and when you believe that you can’t be happy until your career problems are solved.
“Balance is a tough concept is today’s workplace. There are more demands, more stress, and more reasons to feel dissatisfied or unfulfilled by what you do. You may want to be balanced, but don’t know where to start. Or, you may have tried, but balance seems to be this elusive concept you can’t achieve,” says Brown-Volkman. “Being out of balance from time to time is normal. But when your career takes over your life and becomes your sole focus, it’s time to do something about it. Balance is important because it gives you the ability to see your situation clearly. Clarity brings focus. Focus brings options. Options bring solutions.” Read more...
NEW YORK-Many people I speak with tell me they want to make a difference. They want to contribute at work, do more, and make an impact in their career. But when asked if they are making that difference, the answer is usually NO. Not due to lack of want, but lack of courage, direction, or a plan.
During the course of their careers, many people wait for things to happen. They wait for a raise, promotion, or ideal assignment. They wait to be called back on an interview or to hear about a job they’ve applied to. A lot of waiting. Not always a lot of doing.
People also wait for permission. Many people tell me they want to do more, but no one “told” them they could do more. Maybe they want to mentor someone at work. Or, volunteer to train a new co-worker. But they don’t, and they wait some more. Why do you need permission to help someone out? Read more...
In order to spend time with family and to maximize business opportunities, small business owners are flexible about work-life balance. So says a new study from Hiscox.
In fact, 51 percent of small business owners cite flexible working hours as their main way of achieving a healthy work/life balance. Another 21 percent point to scheduling time with family and friends and 11 percent leave their work at the office.
Sounds admirable. Bu the truth is the office is never far away for small business owners. Only 5 percent said they don’t work on weekends and only 3 percent keep their BlackBerry, or other mobile device, away from the bedroom and the dinner table.
“The wide range of communications channels available today means that small business owners can always be connected, and the research shows that this is how they’re operating,” says Kevin Kerridge, small business expert for Hiscox. “Our clients live and breathe their businesses, wherever they are and whoever they’re communicating with.” Read more...
Many people believe that outside perceptions shape their career, and if others had a better view of them, they would be further along in their career.
The truth is that your own opinion of yourself has a bigger impact on your career than the opinions of others. Your inner voice determines how you act, and how you act determines whether you are successful or not. Your view of yourself determines whether you will live into your career potential or you will have life long career difficulties.
Many people I speak with don’t like themselves very much. You can’t tell from the outside. They are accomplished people. But when you dig a little deeper, you uncover the truth, the scars, the wounds, and the emotional pain. The belief that they are not good enough; that no matter what they do, or what they achieve, it will not be enough. That there is somewhere else to get to, or once they are perfect, everything will fall into place. Read more...
Want happier, loyal and more productive employees? Send them home. No, don’t fire them. Just allow them to work from home—at least some of the time.
Those are among the findings of a recent Staples Advantage survey. In the survey, telecommuters say they feel and work better when they can do business from home. Specifically, 86 percent of telecommuters say they are more productive in their home office.
Most people look for approval from the outside. They want to feel good about their choices and career path. They want validation that they are doing the right things at the right time and are being understood and respected for their decisions. After all, who doesn’t want to hear the sound of applause or cheers due to their efforts? The truth is approval makes us feel better about ourselves.
Approval becomes a problem when you need it too much. Or, when it holds you back because you can’t move forward without it. Many people believe approval means they are loved and accepted; words that make them feel warm and fuzzy inside.
True approval comes from you; your inside opinion and view of what you are doing and where you are headed. Outside views may give you validation, but inside approval gives you peace, calm, and a sense of direction. Read more...