Category Archives: Virtual Receptionists

A woman wearing a headset to showcase she is a virtual receptionist.

What is a Virtual Receptionist and other Frequently Asked Questions about Virtual Receptionist Services

As the owner of a smaller business or firm, you may have heard of virtual receptionists. There is a lot of information to take in, and sometimes it can be overwhelming. Hiring the help you need doesn’t need to be difficult. That’s why so many businesses turn toward virtual receptionist services for assistance.

Perhaps you may be confused about what a live receptionist does, or maybe you aren’t sure about the costs. In order to eliminate confusion, here are just a few frequently asked questions about virtual receptionists:

What is a virtual receptionist?

A virtual receptionist performs customer service tasks on behalf of your business with features such as live phone answering, call screening and transferring, email and schedule management, order processing, and answering customers inquiries—all in real time. These are just a few standard tasks that live virtual receptionists provide. They can also handle administrative tasks and engage customers with live web chat.

10 Ways a Virtual Receptionist Differs From a Virtual Assistant

This post was originally posted on our Davinci Live Receptionist Blog.

Davinci Receptionist Services is proud to present this infographic guide that showcases ten ways that a virtual receptionist differs from a virtual assistant. Contact Davinci Receptionist Services to learn more about what a virtual receptionist can do for you today.

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 10 Ways A Virtual Receptionist Differs From A Virtual Assistant | Davinci Virtual

Finding Qualified Healthcare Receptionists Who Are HIPAA Compliant |Davinci Virtual

Finding Qualified Healthcare Receptionists Who Are HIPAA Compliant

Staying competitive as a healthcare entrepreneur means offering the same level of professionalism and security as large healthcare organizations. Even so, most clients appreciate the more personable relationship available with small to medium-sized business. So, when it comes time to hire a new healthcare receptionist to help manage the demands of your business, there are several qualifications on which you should never settle for less. Some basic qualities include:

  • Respect: You should feel they are respectful in their interaction with you and whoever else might be involved in the interview. It’s always good to role-play to get a feel for how they might handle client interaction.
  • Organization: Inquire about their organization strategies. Share your expectations for organization and make sure they are willing to meet them.

While these qualifications are applicable to receptionists in every industry, there is one major qualification healthcare receptions MUST have: HIPAA compliancy knowledge and training.

How to efficiently run a small healthcare business in the age of mobility | Davinci Virtual

How to efficiently run a small healthcare business in the age of mobility

In today’s evolving business landscape running a company has become more challenging than ever before, especially if you’re in the healthcare industry. With so many rules and regulations, it’s nearly impossible to stay up-to-date with all the changes and requirements. And on top of that, you still have to ensure that the day-to-day operations of your business are running smoothly. As an owner, you know the importance of growing your business by meeting client objectives and closing new deals. If you’re everything by yourself, you simply might not have the time to focus on the big picture for your business. In the age of mobility, there are cost-effective solutions, such as meeting room rentals and virtual healthcare receptionists that your business can take advantage of to grow successfully.

The 7 Challenges Of Owning A Small Law Firm Or Solo Practice [Infographic]

There are several challenges when it comes to owning a small law firm.  This graphic represents the top 7 challenges that solo practice attorneys face each day and the solutions to these issues. Learn more by visiting our blog post on the subject, “Seven Challenges Of Owning A Small Firm Or Solo Practice” or by contacting Davinci Virtual today.  

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The 7 Challenges Of Owning A Small Law Firm Or Solo Practice [Infographic] |Davinci Virtual

5 Myths Keeping You From Starting Your Own Business | Davinci Virtual

5 Myths Keeping You From Starting Your Own Business

There are a lot reasons why you might be hesitant to start your own business, and many—if not all—of those fears are rooted in outdated myths. The business world is becoming increasingly more digital, and with that comes a lot of perks. If you are looking to start up a company, there are many virtual and remote services available to help you along the way.

With so many services at your disposal, it is easy to dispel the myths that are holding you back. Here are just five myths about starting your own business and how virtual office solutions disprove them:

  1. You must have a physical location

The Pros And Cons Of A Physical Office [Infographic]

Thanks to today’s technology, employees are able to work from home or on the go.  As an entrepreneur, you have the same option with your business. Forego office leasing as well as equipment fees and increase the flexibility of your business with a virtual office. It is the best of both worlds. Don’t believe us? Find out the pros and cons of a physical office with this infographic. You can also learn more in our blog post, “Small Business: The Pros And Cons Of A Physical Office.”

To secure your virtual office space, contact Davinci Virtual today.

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The Pros And Cons Of A Physical Office |Davinci Virtual

The top 10 benefits of a virtual receptionist |Davinic Virtual

The top 10 benefits of a virtual receptionist

There are many benefits to hiring a virtual receptionist. They can bolster your organization’s image, offer exceptional customer care, and improve your online presence. With so much to gain at the fraction of the cost of hiring an employee, virtual receptionist services are becoming an increasingly popular choice for businesses.

While there many reasons to consider abandoning the traditional customer service model, here are the top ten ways your company can benefit from hiring virtual receptionists:

1. Professional image

Having a loyal client base is important for any industry, and one way to bolster both your current and potential customers’ confidence is to maintain a professional image. A virtual receptionist can provide care off-site and away from distractions, ensuring quality customer service to meet both you and your customers’ standards.

Small Business Needs: Do You Have a Live Virtual Receptionist? | Davinci Virtual

Small Business Needs: Do You Have a Live Virtual Receptionist?

There are many things that can help your business thrive, like having a distinct brand message, creating a powerful online presence, and perhaps the most important—great customer service. Handling that on your own can be an overwhelming undertaking. However, many small businesses are discovering how hiring a live virtual receptionist can assist them with the essential services they provide.

Features and benefits of virtual receptionist services

Not only can a live receptionist perform administrative tasks to save you time, they may also help you reduce overhead. But there are many more virtual receptionist services available that can benefit any kind of business, big or small.

  1. Familiarity with your industry

One of the most distinctive services live virtual receptionists provide is their general expertise in your industry. At Davinci Receptionist Services, you can hire someone specially trained for your business and its practices. From tech consultants to healthcare and real estate, there are many features available specific to your needs, whether it is web chat, tech support, order processing, or multi-channel customer service.

Small Business Tips: Be as big as your competitors at half the cost |Davinci Virtual

Small Business Tips: Be as big as your competitors at half the cost

When you’re a small business owner it’s tough to compete along side big businesses. You know that you can’t afford all the amenities and technologies of a big firm, but you still want to impress prospects and clients, ensuring them that you’re capable and competent when it comes to their needs. So how do you start? It’s easier to have the image of a big firm even when you’re a small company. Follow the three tips below and you will be able to compete successfully even against the biggest corporations.

  1. Hire a virtual receptionist