Category Archives: Virtual Receptionists

Bouqet of flowers for administrative professionals day.

5 Fantastic Ways to Show Thanks on Administrative Professionals Day

On April 22, 2015, many companies will be celebrating Administrative Professionals Day, one of the most commonly observed workplace celebrations in the world.

Administrative Professionals Day was created in 1952 as a way to honor and show appreciation to administrative support professionals such as secretaries, administrative assistants, receptionists, and live virtual receptionists at companies all over the world. It is generally celebrated by recognizing the hard work of administrative staff with gifts and corporate activities.

As the time to show thanks draws near, you may be thinking about the right gifts for your administrative professionals. After another year with the help of their invaluable help, you want their gift to be personal and meaningful. If you are struggling to come up with ideas, here is a list of five fantastic ways you can show thanks on Administrative Professionals Day.

Gift basket

Generation Y Employees

How to Make Your Business More Attractive to Gen Y Employees

Generation Y has been called many things: entitled, lazy, and perhaps unconventional. However, many businesses are realizing that not only does Gen Y work hard, oftentimes they become the best employees you could imagine.

As baby boomers are leaving the workforce and retiring, Gen Y employees are flocking to the corporate sphere, bringing with them their tech-savvy knowledge and unmatched ambition—but they aren’t seeking what their predecessors valued in a workspace. Gen Y job-seekers are looking for flexibility and innovation.

If your business needs fresh ideas, proficiency in the latest technology, and continuous innovation, hiring Gen Y employees can help your business flourish and ensure your company’s success for years to come. While competitive salaries might help you stand out among the many other businesses making offers to millennials, Gen Y is looking for so much more.

Be modern and informal

Davinci Virtual 101s

The Tools of the Mobile Entrepreneur in 2015

The last few years have brought some of the most dramatic and meaningful change to business operations and services that we’ve ever seen. With the accelerated maturation of smartphones, tablets, and other mobile devices, it’s not only possible, it is actually common, to find entrepreneurs who conduct their business operations without offices, staff, or any office hardware beyond what they can carry in a messenger bag. These business owners are known as “Mobile Entrepreneurs,” and they’re taking over in just about every industry as they prove to be more flexible, more readily available to new and current clients, and overall quicker to respond to business opportunities. In this week’s Davinci 101, we take a quick look at the mobile entrepreneur’s tools of the trade.

The Tools

Today’s mobile entrepreneur needs very little to get a lot done. The essential tools include: a smartphone, a virtual office, a personal computer, a tablet, and a live receptionist service.

Davinci Virtual 101s

Dramatically Increase Sales Through Better Communication

78% of consumers have canceled a transaction or decided not to make an intended purchase because of a poor customer service experience. -American Express Survey, 2011

Running a small business or startup can be an exciting time for a motivated mobile entrepreneur. With a growing client base, new business opportunities, and a strengthening brand, it’s important to keep your customer service consistent and responsive. Recent surveys have shown customer service and communication with current and prospective clients are hugely important when it comes to improving a small business’ bottom line. Having a team of live receptionists to answer calls, process orders, provide client support, and help keep your communication with clients organized is one of the most cost-effective and immediate ways to elevate your customer service.

NHP logo vert

Client Success: New Hope Properties, Inc.

Here at Davinci Virtual we are always excited to hear about clients that experience success while utilizing our products. Our sales agent, Laura Asti, brings us our client success story this month.

New Hope Properties, Inc. owner Mia Dorton was looking for a business phone number and fax service to provide her company with a professional business phone so she can market herself without having to use a home or cell phone number. She also needed a system that would route her calls during business hours and not send her calls during all hours of the night. Davinci’s Auto Receptionist service was perfect for her needs.

Answers to Your Virtual Office Space Questions Infographic

As more and more businesses discover that they can compete with larger companies through using virtual office solutions, we have received many Virtual Office Space Questions. To assist with answering these frequently asked questions, we have created this infographic. Learn more about how your business can compete with your larger competitors by contacting Davinci Virtual today.

To share this graphic across social platforms, use the image below.

Virtual Office Space Questions Infographic

 

A small business owner standing outside of his shop, contemplating to hire a virtual receptionist.

How to Tell If You Need to Hire a Receptionist

Is it time to hire a receptionist? If you’re a busy small business owner feeling swamped with office administrative work and mundane tasks related to client management, the answer should be YES. Time is money, and when it comes to call monitoring, scheduling appointments, worrying about missing calls, and losing steam with lead generation, the value of a reliable, professional, and qualified receptionist seems invaluable. However, those types are hard to come by—let alone expensive to maintain.

Have you heard of virtual receptionist services? Chances are that you have, but you didn’t entertain the idea. Though it might come as a surprise, more and more small business owners are seeing the great value in virtual receptionists. Just because they are “virtual” doesn’t mean they are impersonal. In fact, Davinci virtual receptionists are live, trained, U.S.-based employees that can perform the same important, busy tasks any on-site receptionist can do. Not to mention, it is a much more cost effective option.

A woman wearing a headset to showcase she is a virtual receptionist.

What is a Virtual Receptionist and other Frequently Asked Questions about Virtual Receptionist Services

As the owner of a smaller business or firm, you may have heard of virtual receptionists. There is a lot of information to take in, and sometimes it can be overwhelming. Hiring the help you need doesn’t need to be difficult. That’s why so many businesses turn toward virtual receptionist services for assistance.

Perhaps you may be confused about what a live receptionist does, or maybe you aren’t sure about the costs. In order to eliminate confusion, here are just a few frequently asked questions about virtual receptionists:

What is a virtual receptionist?

A virtual receptionist performs customer service tasks on behalf of your business with features such as live phone answering, call screening and transferring, email and schedule management, order processing, and answering customers inquiries—all in real time. These are just a few standard tasks that live virtual receptionists provide. They can also handle administrative tasks and engage customers with live web chat.

10 Ways a Virtual Receptionist Differs From a Virtual Assistant

This post was originally posted on our Davinci Live Receptionist Blog.

Davinci Receptionist Services is proud to present this infographic guide that showcases ten ways that a virtual receptionist differs from a virtual assistant. Contact Davinci Receptionist Services to learn more about what a virtual receptionist can do for you today.

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 10 Ways A Virtual Receptionist Differs From A Virtual Assistant | Davinci Virtual

Finding Qualified Healthcare Receptionists Who Are HIPAA Compliant |Davinci Virtual

Finding Qualified Healthcare Receptionists Who Are HIPAA Compliant

Staying competitive as a healthcare entrepreneur means offering the same level of professionalism and security as large healthcare organizations. Even so, most clients appreciate the more personable relationship available with small to medium-sized business. So, when it comes time to hire a new healthcare receptionist to help manage the demands of your business, there are several qualifications on which you should never settle for less. Some basic qualities include:

  • Respect: You should feel they are respectful in their interaction with you and whoever else might be involved in the interview. It’s always good to role-play to get a feel for how they might handle client interaction.
  • Organization: Inquire about their organization strategies. Share your expectations for organization and make sure they are willing to meet them.

While these qualifications are applicable to receptionists in every industry, there is one major qualification healthcare receptions MUST have: HIPAA compliancy knowledge and training.