Virtual Receptionists

January, 29

VIDEO: How an Auto-Receptionist Can Enhance Your Virtual Office

LOS ANGELES—Are you losing business by missing calls? Do you need an all-in-one solution for conference calling, call forwarding and online faxing? Davinci Virtual has you covered with virtual office solutions that help you present a professional image no matter where you are.

Davinci Virtual has produced a YouTube video that makes it easy to understand what our Auto-Receptionist solutions have to offer.

“Never be out of touch. Whether you are a start up business, a corporate executive or simply a person on the go, Davinci’s Auto-Receptionist puts you in control of all your communication needs,” the video offers.

“Our full-featured communications tool answers your calls with a professionally recorded greeting, and then routes them to you wherever you are to fit your personal schedule.”

To make it simple, we include all of the following features at no extra cost:

  • Toll-free or local telephone number
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July, 20

VIDEO: Does Your Virtual Office Have a Virtual Receptionist?

LOS ANGELES—First impressions count. That is why thousands of entrepreneurs and professionals around the world trust Davinci Virtual Office Solutions to be the voice of their business.

Davinci Virtual Office Solutions’ friendly, live dedicated virtual receptionists who work in groups of small teams are all well-educated, based in the U.S., and specifically trained on your business, your services and all of your custom needs. It’s the perfect complement to virtual office space.

The affordable live receptionist service provides you with:

A toll-free and local telephone number that you can start using immediately
Of course, we can also work with your existing number
Voicemail
Fax-to-e-mail to simplify your communications
Live answering and call forwarding to an unlimited number of people at no extra charge so you never miss another opportunity
Real-time messaging—get real-time notifications via e-mail, text or call so you are never out of touch

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June, 23

Virtual Receptionists Eliminate Sick Days Debate

New research from the National Opinion Research Center and the University of Chicago reveals 16 percent of respondents have lost a jobs because they had to take time off work to deal with a sick family member—or their own illness.

Three in four respondents say paid sick days are a basic worker’s right, and 75 percent favor a law that guarantees paid sick days for all workers, and most support pro-rated paid sick days for part-time workers. What’s more, 86 percent back a plan that would require a minimum of seven paid sick days per year, and 33 percent say smaller employers should provide the same number of paid sick days as larger employers.

Congress is considering the Healthy Families Act, which would allow workers at businesses with 15 or more employees to earn up to seven paid sick days annually. The good news for your small business is that when you work with virtual receptionists, you don’t have to worry about sick days—and you also don’t have to worry about lost productivity or covering the phones because your receptionist is out sick.

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June, 10

Leading Virtual Office Provider Hiring Receptionists

Every thought about working at Davinci Virtual? There are job openings at the leading virtual office provider for the taking—and you can apply online—if you live in Salt Lake City.

Indeed, Davinci Virtual is hiring live receptionists and customer service agents at its Salt Lake City headquarters as the company continues its growth streak.

Virtual Receptionist Responsibilities
If you would like to work as a virtual receptionist who answers calls from Davinci’s live virtual receptionist clients, schedules appointments and forwards calls accurately and efficiently, you can click here.

Davinci Virtual receptionists also supervise the call through to clients, process orders, make outbound customer service calls for clients, do administrative work, and work to understand products, prices and best practices of client companies.

Customer Service Agent Responsibilities
Davinci Virtual customer service agents are responsible for client set ups, client surveys, client welcomes, proactive client communication and internal communication. Customer service agents also handle partner center relations, conference room booking, and billing questions, among other issues.

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February, 28

Davinci Virtual Mentioned in SmartPlanet Article

I’ve been seeing more and more articles in the past 12 months about virtual offices, virtual receptionists and virtual assistants – and Davinci Virtual has been the centerpiece of many of them.

Davinci Virtual is making headlines again as part of the trend toward virtual receptionists. SmartPlanet.com highlights Davinci Virtual in an article entitled, “Virtual receptionists replacing the real thing.”

Here’s an excerpt from the article:

“Clearly a victim of tough economic times and improved phone forwarding and answering technology, receptionists have succumbed to the virtual world. In the flesh, they are hard to find. And so are numbers that attest to their dwindling ranks. Let’s face it, working as a receptionist is usually low-paying and stressful during busy times. But the phone still needs answering so filling in the gap are “virtual receptionists” in the form of Internet-based software.  While the human interaction is lost, virtual receptionists have some features live ones do not. When was the last time a real receptionist texted you about an important call? Or worked 24/7 (there’s labor laws against that)? A virtual receptionist works for peanuts and doesn’t demand benefits.”

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February, 26

How to Get More from Your Virtual Receptionist

Small business often feel like they are in a proverbial Catch-22. They don’t have quite enough call volume to justify hiring a virtual receptionist but they have too much to keep up with the hourly interruptions of incoming calls.

What’s a small business owner to do? Get a new perspective.

There are clearly ‘limiting beliefs’ around virtual receptionists. (The name of the service probably has something to do with it.) While many entrepreneurs would enjoy having a more professional phone presence for their business, they don’t always see the ROI because they don’t see the bigger picture.

The bigger picture looks like this: Virtual receptionists can do more than answer phones, if you need them to. In fact, virtual receptionists can handle a number of administrative tasks for your small business. For example, a virtual receptionist can handle customer service inquiries, take product orders, making sales calls and much more.

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February, 11

Can a Virtual Receptionist Boost Your Customer Service?

Word of mouth marketing can be a boon for business – assuming the words from your customers’ mouths shed a positive light on your products, services and employees. Assuring positive word of mouth marketing means creating a positive customer experience based strongly on customer service.

With that in mind, consider your phone presence. When potential or existing customers call your business, how are they greeted? Or are they typically met with an answering machine because you are too busy to answer the phone? If you want to ensure your customers are greeted professionally every time they call, a virtual receptionist can help. A virtual receptionist can answer your dedicated phone line with a customized greeting that makes your customers feel welcome.

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January, 25

Is ‘Virtual Receptionist’ in Your Vocabulary?

The term ‘virtual receptionist’ may not be in the Merriam-Webster dictionary, but it’s certainly in the vocabulary of a growing number of companies, large and small.

Indeed, the virtual receptionist is a growing trend in today’s business world, from Corporate America right down to the bootstrapping start-up – and everywhere in between. In fact, you could very well be speaking with a virtual receptionist when you call your doctor, accountant, lawyer or other professional services firm. You might be speaking with a virtual receptionist when you place a telephone order for goods and services of all kinds. You might even encounter a virtual receptionist when you call the local offices of an international company you are doing business with.

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January, 15

Who’s Answering Your Phones?

Customers expect a professional, personalized greeting when they call your office – but that doesn’t mean the person who answers your phones has to be located in your office, does it? Thanks to the virtual receptionist, the answer is no, it doesn’t.

In fact, you may be surprised to discover that a virtual receptionist may be answering the phones at your doctor’s office, accountant or other professional service firm. Because they are professional and knowledgeable, you couldn’t tell the difference. That’s because the virtual receptionist seamlessly fields questions, deals with appointment setting and otherwise handles issues an on-site receptionist would – all from a remote location.

With virtual office technologies, this is not only possible, it’s a growing trend in business today. And it’s not an issue of outsourcing overseas. Virtual receptionists are stationed in the United States, and understand the language and customs so there are no dialect or cultural issues to overcome (that you may have experienced with many call centers).

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January, 5

Why You Need a Virtual Receptionist in 2010

It’s a new year. If you are like most entrepreneurs, then that means you’ve got new goals, new aspirations – and new to-do lists.

That’s why you need to consider a virtual receptionist. Whether you are just launching a new business venture or have a big vision for growing your small business, chances are a virtual receptionist can help you meet your goals, aspirations and to-do lists in 2010 and beyond.

If yours is like most small, but growing businesses, you don’t get enough calls to justify the monthly expense of hiring a full-time – or even a part-time – receptionist to man the phones and handle other miscellaneous administrative tasks at hand. But that doesn’t mean you have time to answer all those calls and handle those tasks yourself, either.

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