Millennials are changing how companies engage with their customers. Fifty-six percent indicate they prefer to use live web chat instead of using the phone to get answers to their questions. This preference is noteworthy when compared alongside the response of individuals who are 35 and older; only 27 percent prefer live web chat over phone. The difference is dramatic.
The need to deliver an omnichannel customer service experience is pivotal for not only midsize businesses and enterprises, but it also just as important for small businesses. Millennials expect their vendors to provide an omnichannel experience for customer service, and they will let their feet (or in the case of live web chat fingers) doing the “talking” for them—namely, they will take their business elsewhere.
Is it really true that learning of bad news can actually be good news? According to the most successful operators in our high-hospitality based Serviced Workspace industry, it’s absolutely true. Hearing or reading bad reviews and complaints isn’t something to shy away from, get defensive about, be traumatized over, and then sweep under the rug. A negative review is an opportunity, if we know how to handle it.
It might take an adjustment to one’s philosophical approach in order to see the full value and benefits of complaints and bad reviews; but the last thing you want to do is dismiss them, or worse yet, shoot the messenger. Don’t take what’s often a hidden gift from a reviewer and turn it into an irreversible fiasco just so that you can prove you’re right – or worse yet, that the client or reviewer is wrong. Read more...
Robert Adler began practicing law in 1985. A graduate of the prestigious Straus Institute of Dispute Resolution, and Adler maintains an active presence in his local community through his membership in the Consumer Attorneys Association of Los Angeles (CAALA).
Adler Law is a problem-solving law firm in Calabasas, California, and employs a relaxed, relational, open style, allowing each party an opportunity to be heard. The firm works hard to bring each case to a most optimal outcome. As a result, Adler Law takes great pride in providing a full set of services to its clients with legal expertise in real estate, construction, business litigation, and personal injury.
Examining the Argument
But with all of this success and community and professional involvement comes challenges. Adler found that he was spending an inordinate amount of time answering incoming calls and inquiries and maintaining his calendar. It was taking away from the time spent with clients. Read more...
As the time to show thanks draws near, you may be thinking about the right gifts for your administrative professionals. After another year with the help of their invaluable help, you want their gift to be personal and meaningful. If you are struggling to come up with ideas, here is a list of five fantastic ways you can show thanks on Administrative Professionals Day.
Generation Y has been called many things: entitled, lazy, and perhaps unconventional. However, many businesses are realizing that not only does Gen Y work hard, oftentimes they become the best employees you could imagine.
As baby boomers are leaving the workforce and retiring, Gen Y employees are flocking to the corporate sphere, bringing with them their tech-savvy knowledge and unmatched ambition—but they aren’t seeking what their predecessors valued in a workspace. Gen Y job-seekers are looking for flexibility and innovation.
If your business needs fresh ideas, proficiency in the latest technology, and continuous innovation, hiring Gen Y employees can help your business flourish and ensure your company’s success for years to come. While competitive salaries might help you stand out among the many other businesses making offers to millennials, Gen Y is looking for so much more.
The last few years have brought some of the most dramatic and meaningful change to business operations and services that we’ve ever seen. With the accelerated maturation of smartphones, tablets, and other mobile devices, it’s not only possible, it is actually common, to find entrepreneurs who conduct their business operations without offices, staff, or any office hardware beyond what they can carry in a messenger bag. These business owners are known as “Mobile Entrepreneurs,” and they’re taking over in just about every industry as they prove to be more flexible, more readily available to new and current clients, and overall quicker to respond to business opportunities. In this week’s Davinci 101, we take a quick look at the mobile entrepreneur’s tools of the trade.
Today’s mobile entrepreneur needs very little to get a lot done. The essential tools include: a smartphone, a virtual office, a personal computer, a tablet, and a live receptionist service. Read more...
78% of consumers have canceled a transaction or decided not to make an intended purchase because of a poor customer service experience. -American Express Survey, 2011
Running a small business or startup can be an exciting time for a motivated mobile entrepreneur. With a growing client base, new business opportunities, and a strengthening brand, it’s important to keep your customer service consistent and responsive. Recent surveys have shown customer service and communication with current and prospective clients are hugely important when it comes to improving a small business’ bottom line. Having a team of live receptionists to answer calls, process orders, provide client support, and help keep your communication with clients organized is one of the most cost-effective and immediate ways to elevate your customer service. Read more...
Here at Davinci Virtual we are always excited to hear about clients that experience success while utilizing our products. Our sales agent, Laura Asti, brings us our client success story this month.
New Hope Properties, Inc. owner Mia Dorton was looking for a business phone number and fax service to provide her company with a professional business phone so she can market herself without having to use a home or cell phone number. She also needed a system that would route her calls during business hours and not send her calls during all hours of the night. Davinci’s Auto Receptionist service was perfect for her needs. Read more...
As more and more businesses discover that they can compete with larger companies through using virtual office solutions, we have received many Virtual Office Space Questions. To assist with answering these frequently asked questions, we have created this infographic. Learn more about how your business can compete with your larger competitors by contacting Davinci Virtual today.
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Is it time to hire a receptionist? If you’re a busy small business owner feeling swamped with office administrative work and mundane tasks related to client management, the answer should be YES. Time is money, and when it comes to call monitoring, scheduling appointments, worrying about missing calls, and losing steam with lead generation, the value of a reliable, professional, and qualified receptionist seems invaluable. However, those types are hard to come by—let alone expensive to maintain.
Have you heard of virtual receptionist services? Chances are that you have, but you didn’t entertain the idea. Though it might come as a surprise, more and more small business owners are seeing the great value in virtual receptionists. Just because they are “virtual” doesn’t mean they are impersonal. In fact, Davinci virtual receptionists are live, trained, U.S.-based employees that can perform the same important, busy tasks any on-site receptionist can do. Not to mention, it is a much more cost effective option. Read more...