Briana_Gonzales_sales_executive

Chat Agent Heroes Recognized at LivePerson Aspire 2014

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The following article in it’s entirety can be found on LivePerson’s Blog.  We have posted a portion of the original article highlighting our talented employee Briana Gonzales.

Chat agents are like shopping superheroes. They have the potential to surprise, delight, and even protect brands’ most valuable assets: customers.

At this year’s Aspire event on October 8, LivePerson recognized 10 exceptional chat agents with its Meaningful Connection Awards. Winners were nominated by fellow colleagues based on their ability to demonstrate innovation, personality, conflict resolution, and more—all through chat.

LivePerson Meaningful Connection Award Winners

LivePerson’s CEO and Founder Rob LoCascio (left) and the 2014 LivePerson Meaningful Connection Award Winners. Davinci’s Briana Gonzales is second from the left.

The Adventurer: Briana Gonzales, Super Agent, Davinci Virtual Office Solutions

A one man band to present the complication of running a one man business.

Small business and entrepreneurship: How to Run a One-person Business

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Not everybody is willing to take the leap to starting up a one-person business. Running a single-person shop means playing all roles—accountant, sales, customer service, receptionist, etc. And though it seems tough, it also has its major benefits. You’re free to schedule your own hours and have more flexibility in making time for other opportunities, such as vacations or personal appointments.

As your business demands that you play so many roles, you will need to become an expert time manager to ensure that all the needs of your business are satisfied. And just because you’re the only official employee, it doesn’t mean you can’t have help. There are several must-have tips and tools every small business and entrepreneurship should know about:

Finding Qualified Healthcare Receptionists Who Are HIPAA Compliant |Davinci Virtual

Finding Qualified Healthcare Receptionists Who Are HIPAA Compliant

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Staying competitive as a healthcare entrepreneur means offering the same level of professionalism and security as large healthcare organizations. Even so, most clients appreciate the more personable relationship available with small to medium-sized business. So, when it comes time to hire a new healthcare receptionist to help manage the demands of your business, there are several qualifications on which you should never settle for less. Some basic qualities include:

  • Respect: You should feel they are respectful in their interaction with you and whoever else might be involved in the interview. It’s always good to role-play to get a feel for how they might handle client interaction.
  • Organization: Inquire about their organization strategies. Share your expectations for organization and make sure they are willing to meet them.

While these qualifications are applicable to receptionists in every industry, there is one major qualification healthcare receptions MUST have: HIPAA compliancy knowledge and training.

How to efficiently run a small healthcare business in the age of mobility | Davinci Virtual

How to efficiently run a small healthcare business in the age of mobility

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In today’s evolving business landscape running a company has become more challenging than ever before, especially if you’re in the healthcare industry. With so many rules and regulations, it’s nearly impossible to stay up-to-date with all the changes and requirements. And on top of that, you still have to ensure that the day-to-day operations of your business are running smoothly. As an owner, you know the importance of growing your business by meeting client objectives and closing new deals. If you’re everything by yourself, you simply might not have the time to focus on the big picture for your business. In the age of mobility, there are cost-effective solutions, such as meeting room rentals and virtual healthcare receptionists that your business can take advantage of to grow successfully.

The 7 Challenges Of Owning A Small Law Firm Or Solo Practice [Infographic]

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There are several challenges when it comes to owning a small law firm.  This graphic represents the top 7 challenges that solo practice attorneys face each day and the solutions to these issues. Learn more by visiting our blog post on the subject, “Seven Challenges Of Owning A Small Firm Or Solo Practice” or by contacting Davinci Virtual today.  

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The 7 Challenges Of Owning A Small Law Firm Or Solo Practice [Infographic] |Davinci Virtual

5 Myths Keeping You From Starting Your Own Business | Davinci Virtual

5 Myths Keeping You From Starting Your Own Business

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There are a lot reasons why you might be hesitant to start your own business, and many—if not all—of those fears are rooted in outdated myths. The business world is becoming increasingly more digital, and with that comes a lot of perks. If you are looking to start up a company, there are many virtual and remote services available to help you along the way.

With so many services at your disposal, it is easy to dispel the myths that are holding you back. Here are just five myths about starting your own business and how virtual office solutions disprove them:

  1. You must have a physical location

The Pros And Cons Of A Physical Office [Infographic]

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Thanks to today’s technology, employees are able to work from home or on the go.  As an entrepreneur, you have the same option with your business. Forego office leasing as well as equipment fees and increase the flexibility of your business with a virtual office. It is the best of both worlds. Don’t believe us? Find out the pros and cons of a physical office with this infographic. You can also learn more in our blog post, “Small Business: The Pros And Cons Of A Physical Office.”

To secure your virtual office space, contact Davinci Virtual today.

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The Pros And Cons Of A Physical Office |Davinci Virtual

The top 10 benefits of a virtual receptionist |Davinic Virtual

The top 10 benefits of a virtual receptionist

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There are many benefits to hiring a virtual receptionist. They can bolster your organization’s image, offer exceptional customer care, and improve your online presence. With so much to gain at the fraction of the cost of hiring an employee, virtual receptionist services are becoming an increasingly popular choice for businesses.

While there many reasons to consider abandoning the traditional customer service model, here are the top ten ways your company can benefit from hiring virtual receptionists:

1. Professional image

Having a loyal client base is important for any industry, and one way to bolster both your current and potential customers’ confidence is to maintain a professional image. A virtual receptionist can provide care off-site and away from distractions, ensuring quality customer service to meet both you and your customers’ standards.

Small Business Needs: Do You Have a Live Virtual Receptionist? | Davinci Virtual

Small Business Needs: Do You Have a Live Virtual Receptionist?

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There are many things that can help your business thrive, like having a distinct brand message, creating a powerful online presence, and perhaps the most important—great customer service. Handling that on your own can be an overwhelming undertaking. However, many small businesses are discovering how hiring a live virtual receptionist can assist them with the essential services they provide.

Features and benefits of virtual receptionist services

Not only can a live receptionist perform administrative tasks to save you time, they may also help you reduce overhead. But there are many more virtual receptionist services available that can benefit any kind of business, big or small.

  1. Familiarity with your industry

One of the most distinctive services live virtual receptionists provide is their general expertise in your industry. At Davinci Receptionist Services, you can hire someone specially trained for your business and its practices. From tech consultants to healthcare and real estate, there are many features available specific to your needs, whether it is web chat, tech support, order processing, or multi-channel customer service.

Small Business Tips: Be as big as your competitors at half the cost |Davinci Virtual

Small Business Tips: Be as big as your competitors at half the cost

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When you’re a small business owner it’s tough to compete along side big businesses. You know that you can’t afford all the amenities and technologies of a big firm, but you still want to impress prospects and clients, ensuring them that you’re capable and competent when it comes to their needs. So how do you start? It’s easier to have the image of a big firm even when you’re a small company. Follow the three tips below and you will be able to compete successfully even against the biggest corporations.

  1. Hire a virtual receptionist