Let’s face it—the Internet has irreversibly changed how people find information. We’re able to search for anything, at anytime, and in seconds find more results than we can handle. With all of this information at our fingertips, it is now simply a matter of completing an online transaction or contacting the preferred provider to achieve our original intent.
However, this consumer convenience may also bring complications for brands. Because consumers are able to search for information in real time, they now also expect that brands will interact with them in real time. It’s a behavioral side effect that challenges many businesses to rethink their entire digital strategies.
As the owner of a smaller business or firm, you may have heard of virtual receptionists. There is a lot of information to take in, and sometimes it can be overwhelming. Hiring the help you need doesn’t need to be difficult. That’s why so many businesses turn toward virtual receptionist services for assistance.
Perhaps you may be confused about what a live receptionist does, or maybe you aren’t sure about the costs. In order to eliminate confusion, here are just a few frequently asked questions about virtual receptionists:
What is a virtual receptionist?
A virtual receptionist performs customer service tasks on behalf of your business with features such as live phone answering, call screening and transferring, email and schedule management, order processing, and answering customers inquiries—all in real time. These are just a few standard tasks that live virtual receptionists provide. They can also handle administrative tasks and engage customers with live web chat. Read more...
Davinci Receptionist Services is proud to present this infographic guide that showcases ten ways that a virtual receptionist differs from a virtual assistant. Contact Davinci Receptionist Services to learn more about what a virtual receptionist can do for you today.
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The following article in it’s entirety can be found on LivePerson’s Blog. We have posted a portion of the original article highlighting our talented employee Briana Gonzales.
Chat agents are like shopping superheroes. They have the potential to surprise, delight, and even protect brands’ most valuable assets: customers.
At this year’s Aspire event on October 8, LivePerson recognized 10 exceptional chat agents with its Meaningful Connection Awards. Winners were nominated by fellow colleagues based on their ability to demonstrate innovation, personality, conflict resolution, and more—all through chat.
LivePerson’s CEO and Founder Rob LoCascio (left) and the 2014 LivePerson Meaningful Connection Award Winners. Davinci’s Briana Gonzales is second from the left.
The Adventurer: Briana Gonzales, Super Agent, Davinci Virtual Office SolutionsRead more...
Not everybody is willing to take the leap to starting up a one-person business. Running a single-person shop means playing all roles—accountant, sales, customer service, receptionist, etc. And though it seems tough, it also has its major benefits. You’re free to schedule your own hours and have more flexibility in making time for other opportunities, such as vacations or personal appointments.
As your business demands that you play so many roles, you will need to become an expert time manager to ensure that all the needs of your business are satisfied. And just because you’re the only official employee, it doesn’t mean you can’t have help. There are several must-have tips and tools every small business and entrepreneurship should know about: Read more...
Staying competitive as a healthcare entrepreneur means offering the same level of professionalism and security as large healthcare organizations. Even so, most clients appreciate the more personable relationship available with small to medium-sized business. So, when it comes time to hire a new healthcare receptionist to help manage the demands of your business, there are several qualifications on which you should never settle for less. Some basic qualities include:
Respect: You should feel they are respectful in their interaction with you and whoever else might be involved in the interview. It’s always good to role-play to get a feel for how they might handle client interaction.
Organization: Inquire about their organization strategies. Share your expectations for organization and make sure they are willing to meet them.
While these qualifications are applicable to receptionists in every industry, there is one major qualification healthcare receptions MUST have: HIPAA compliancy knowledge and training. Read more...
In today’s evolving business landscape running a company has become more challenging than ever before, especially if you’re in the healthcare industry. With so many rules and regulations, it’s nearly impossible to stay up-to-date with all the changes and requirements. And on top of that, you still have to ensure that the day-to-day operations of your business are running smoothly. As an owner, you know the importance of growing your business by meeting client objectives and closing new deals. If you’re everything by yourself, you simply might not have the time to focus on the big picture for your business. In the age of mobility, there are cost-effective solutions, such as meeting room rentals and virtual healthcare receptionists that your business can take advantage of to grow successfully. Read more...
There are a lot reasons why you might be hesitant to start your own business, and many—if not all—of those fears are rooted in outdated myths. The business world is becoming increasingly more digital, and with that comes a lot of perks. If you are looking to start up a company, there are many virtual and remote services available to help you along the way.
With so many services at your disposal, it is easy to dispel the myths that are holding you back. Here are just five myths about starting your own business and how virtual office solutions disprove them: Read more...
Thanks to today’s technology, employees are able to work from home or on the go. As an entrepreneur, you have the same option with your business. Forego office leasing as well as equipment fees and increase the flexibility of your business with a virtual office. It is the best of both worlds. Don’t believe us? Find out the pros and cons of a physical office with this infographic. You can also learn more in our blog post, “Small Business: The Pros And Cons Of A Physical Office.”