Martin Senn, Davinci Virtual COO

Industry Expert Interview with Martin Senn

Share on LinkedInTweet about this on TwitterShare on FacebookShare on Google+Pin on PinterestEmail this to someonePrint this page

There is much to be said about business leadership and the virtual office industry, and whether you own a small business, firm, or growing corporation, it is important to learn what makes a leader great. So, we interviewed Martin Senn, Co-founder and COO of Davinci Virtual Office Solutions, to gain better understanding of his entrepreneurial success and the passion for his work.

Senn entered the virtual office industry in 2005 with his business partner, Bill Grodnik. Bill had spent much of his careers as a serial entrepreneur in the Office Business Center industry, during which time he collected a huge amount knowledge. Martin had a long history of involvement with an array of companies in the call center and travel reservation market segments. Add Senn’s experience serving on the industry’s association Board of Directors, and you have a unique set of tools for their venture—and it is this professional background to which they owe much of their success.

company-culture

Company Culture: An Essential Ingredient in Brand Experience

Share on LinkedInTweet about this on TwitterShare on FacebookShare on Google+Pin on PinterestEmail this to someonePrint this page

Davinci Virtual Office Solutions recently had an opportunity to host the inaugural LivePerson User Group meeting for Salt Lake City. During the meeting, we covered a number of different topics. One that resonated with all of the companies in attendance was the importance of the connection between corporate culture and brand experience.

Cultivating happy relationships: founding principle

When we founded Davinci back in 2006, we made cultivating happy relationships a centerpiece of our corporate culture—and this included our internal team. The belief was that if we provide a great work environment and empower our employees, our brand would mirror this experience. And it has certainly proven to be true.

Since our team provides front-line customer support for thousands of our customers through our virtual reception services, live chat services, and meeting rooms, the importance of ensuring that our employees embody our corporate values is paramount. Not only are they the face of Davinci to our clients, they are the face of our customers to their customers.

Hands at a laptop, the screen showing the top entrepreneur websites for budding business owners

The top entrepreneur websites for budding business owners

Share on LinkedInTweet about this on TwitterShare on FacebookShare on Google+Pin on PinterestEmail this to someonePrint this page

As an entrepreneur in today’s Web-based world, you have an endless reach of resources and insights to stay progressive. The only trick is, the Web is so big it’s tough to differentiate the good, reliable entrepreneur websites from the bad.

We want to share with you a list of the top entrepreneur websites—full of both tools and advice on topics such as legal, software, marketing, and more. All of these sites are focused on helping your business reach the level of successful you desire.

Inc.com

You might be more familiar with this site because they also publish Inc. Magazine. It provides various perspectives and extensive information for entrepreneurs looking to start or grow a business.

Forbes – Small Business Strategies

The Forbes site has a section specifically dedicated to small business strategies—sharing insights from industry experts about strategies targeted for smaller businesses. They’ll keep you informed on industry trends as well as share tips for overcoming timely obstacles current small businesses face.

A laptop on a table to represent 5 marketing ideas for small businesses

5 marketing ideas for small businesses

Share on LinkedInTweet about this on TwitterShare on FacebookShare on Google+Pin on PinterestEmail this to someonePrint this page

Successful and active marketing practices are the key to staying in the game when it comes to building your business. Follow these five simple, but critical, marketing tips- perfect for reaching potential customers and building your clientele.

  1. Analyze content success

Take time to reflect on past efforts. What content worked and why? If your business uses a website, dive into the site’s analytics and learn what customers like to see. On that note, is you site fresh with relevant content? Make it a resource for your clients whether you frequently update a news section of your site or maintain a blog with new/trending insights for your industry. Fresh content is key—not only for grabbing the audience’s attention, but also for giving your site more value in the eyes of Google and other search engines. The fresher, more relevant your content is, the more likely a user searching for your services, will see your site in search engine results.

A holiday tree made of work related sticky notes and invoices.

How to Prepare Your Business for the Holiday Season

Share on LinkedInTweet about this on TwitterShare on FacebookShare on Google+Pin on PinterestEmail this to someonePrint this page

As a small business owner, you have probably begun to prepare for the upcoming holiday season. As you anticipate a peak in sales as well as operating costs, it is crucial to formulate a strategy to ensure that your business performance is at its peak, too.

The holiday rush can open many doors of opportunity, including expanding your business’s reach by introducing yourself to new customers. To earn their loyalty long after the season ends, it is important to provide the best customer service possible—even when you are at your busiest.

It is easy to be overwhelmed by the holiday workload, but if you anticipate the challenges and properly prepare yourself, you can save a lot of time, money, and headaches.

MSenn-davinci-coo

Nurture Your Team to ‘Super Agent’ Status

Share on LinkedInTweet about this on TwitterShare on FacebookShare on Google+Pin on PinterestEmail this to someonePrint this page

Today’s always connected digital experience enables consumers to search online for anything, at anytime, and access millions of results—then instantly make a transaction. This is where the brand challenges (as well as the opportunities) begin.

Being part of the digital ecosystem requires businesses to play by a variety of customer-driven rules of engagement. One of the most important rules of engagement is hiring and growing a team of talented chat agents. These employees are charged with personally nurturing customer relationships and providing a best-in-class customer experience. The benefits of an all-star agent team truly impact bottom-line business results.

Position your team for success

While the right technology enables success, your brand’s results will be only as good as your chat agents’ best efforts—this is where the human factor comes in! Chat agents are your frontline and can either make or break your customers’ experience.

A set of tools representing the toolset and things a entrepreneur needs to be successful.

Four Things You Need to Know to Become a Successful Entrepreneur

Share on LinkedInTweet about this on TwitterShare on FacebookShare on Google+Pin on PinterestEmail this to someonePrint this page

Whether you are thinking about starting your own business, or you are currently a business owner, there are several things you need to know about becoming a successful entrepreneur.

Planning is key when starting a business; achieving your business goals requires a detailed roadmap for everything from budgets and time management to business strategy and marketing. Successful entrepreneurs often have a toolkit of resources that they use in their business planning to improve efficiency, reduce operating costs, and generate more revenue.

As you build your own toolkit, here are four things to consider:

  1. Plan how you will effectively manage your time

While it may be tempting to try to do everything yourself when you start a business, you may find that your performance will suffer as a result. By limiting yourself to fewer tasks, you increase productivity, quality of work, and overall satisfaction in your work, driving you to continue to succeed.

A home office with a lap top

Pros, Cons, and Solutions for Starting a Business from Home

Share on LinkedInTweet about this on TwitterShare on FacebookShare on Google+Pin on PinterestEmail this to someonePrint this page

More and more individuals are and taking the plunge and starting a home-based business. We’ll help you map out some of the advantages and disadvantages to starting a business from home. Not to mention, we’ll share valuable tools every home-based business should utilize.

Pros to starting a business from home:

  • You’re your own boss. Finally, you don’t have to report to anyone but yourself. No more feeling micromanaged, undervalued, and unappreciated.
  • Spend more time with your family. Since you’ll be working from home, your commute time will be lowered to a total of 15 seconds. The walk down the hall is so short you might be tempted to stay in your pajamas! Not to mention, you determine your schedule—100% of the time.
  • Enjoy greater tax benefits. You’ll begin to enjoy a list of tax deductions only available to those running a home-based business. For example, if you have an area in your home dedicated to your business operations, you can take a home office deduction.
A ball of green question marks to represent the questions asked about virtual office space.

What Is a Virtual Office and Answers to Other Virtual Office Space Questions

Share on LinkedInTweet about this on TwitterShare on FacebookShare on Google+Pin on PinterestEmail this to someonePrint this page

Good news – small business owners can better compete with larger companies with through virtual office space services.

What is a virtual office space? It’s a convenient, cost effective way to have the benefits of leasing or owning a professional, fully equipped office space without the ongoing cost. Virtual office spaces allow entrepreneurs to have a professional business address to use for their website and business cards in addition to several other valuable services, including:

  • Mail receipt: Mail sent to a virtual office location can be picked up or forwarded to wherever needed.
  • Conference room and office access: Access to over 3,000 furnished conference rooms and day offices around the world complete with all of the latest technology and office services one might need to keep a meeting running smoothly. Spaces are available through by-hour or by-day reservations.
An Image of a how-to guide for avoiding high operating costs as a small business.

How to Avoid Costly Small Business Operating Expenses With Virtual Office Solutions

Share on LinkedInTweet about this on TwitterShare on FacebookShare on Google+Pin on PinterestEmail this to someonePrint this page

As a small business owner, you enjoy the perks of running a small company. It’s nice being your own boss, making your own schedule, calling the shots, and avoiding corporate politics, but it isn’t always easy.

Running a small, one-person business comes with greater responsibilities. You are now the head of accounting, customer service, business operations, marketing, and the list goes on. On top of that, you feel the pressure of managing your small business operating expenses. It never feels good to see money come out of your pocket to cover overhead expenses. Hiring help to manage important tasks and leasing space to host meetings doesn’t always feel cost effective, but at times it’s absolutely necessary. Luckily, finding help or holding meetings doesn’t have to cost you an arm and a leg.