Today’s always connected digital experience enables consumers to search online for anything, at anytime, and access millions of results—then instantly make a transaction. This is where the brand challenges (as well as the opportunities) begin.
Being part of the digital ecosystem requires businesses to play by a variety of customer-driven rules of engagement. One of the most important rules of engagement is hiring and growing a team of talented chat agents. These employees are charged with personally nurturing customer relationships and providing a best-in-class customer experience. The benefits of an all-star agent team truly impact bottom-line business results.
Position your team for success
While the right technology enables success,your brand’s results will be only as good as your chat agents’ best efforts—this is where the human factor comes in! Chat agents are your frontline and can either make or break your customers’ experience. Read more...
Whether you are thinking about starting your own business, or you are currently a business owner, there are several things you need to know about becoming a successful entrepreneur.
Planning is key when starting a business; achieving your business goals requires a detailed roadmap for everything from budgets and time management to business strategy and marketing. Successful entrepreneurs often have a toolkit of resources that they use in their business planning to improve efficiency, reduce operating costs, and generate more revenue.
As you build your own toolkit, here are four things to consider:
Plan how you will effectively manage your time
While it may be tempting to try to do everything yourself when you start a business, you may find that your performance will suffer as a result. By limiting yourself to fewer tasks, you increase productivity, quality of work, and overall satisfaction in your work, driving you to continue to succeed. Read more...
More and more individuals are and taking the plunge and starting a home-based business. We’ll help you map out some of the advantages and disadvantages to starting a business from home. Not to mention, we’ll share valuable tools every home-based business should utilize. Read more...
Pros to starting a business from home:
You’re your own boss. Finally, you don’t have to report to anyone but yourself. No more feeling micromanaged, undervalued, and unappreciated.
Spend more time with your family. Since you’ll be working from home, your commute time will be lowered to a total of 15 seconds. The walk down the hall is so short you might be tempted to stay in your pajamas! Not to mention, you determine your schedule—100% of the time.
Enjoy greater tax benefits. You’ll begin to enjoy a list of tax deductions only available to those running a home-based business. For example, if you have an area in your home dedicated to your business operations, you can take a home office deduction.
Not everybody is willing to take the leap to starting up a one-person business. Running a single-person shop means playing all roles—accountant, sales, customer service, receptionist, etc. And though it seems tough, it also has its major benefits. You’re free to schedule your own hours and have more flexibility in making time for other opportunities, such as vacations or personal appointments.
As your business demands that you play so many roles, you will need to become an expert time manager to ensure that all the needs of your business are satisfied. And just because you’re the only official employee, it doesn’t mean you can’t have help. There are several must-have tips and tools every small business and entrepreneurship should know about: Read more...
In today’s evolving business landscape running a company has become more challenging than ever before, especially if you’re in the healthcare industry. With so many rules and regulations, it’s nearly impossible to stay up-to-date with all the changes and requirements. And on top of that, you still have to ensure that the day-to-day operations of your business are running smoothly. As an owner, you know the importance of growing your business by meeting client objectives and closing new deals. If you’re everything by yourself, you simply might not have the time to focus on the big picture for your business. In the age of mobility, there are cost-effective solutions, such as meeting room rentals and virtual healthcare receptionists that your business can take advantage of to grow successfully. Read more...
There are a lot reasons why you might be hesitant to start your own business, and many—if not all—of those fears are rooted in outdated myths. The business world is becoming increasingly more digital, and with that comes a lot of perks. If you are looking to start up a company, there are many virtual and remote services available to help you along the way.
With so many services at your disposal, it is easy to dispel the myths that are holding you back. Here are just five myths about starting your own business and how virtual office solutions disprove them: Read more...
Thanks to today’s technology, employees are able to work from home or on the go. As an entrepreneur, you have the same option with your business. Forego office leasing as well as equipment fees and increase the flexibility of your business with a virtual office. It is the best of both worlds. Don’t believe us? Find out the pros and cons of a physical office with this infographic. You can also learn more in our blog post, “Small Business: The Pros And Cons Of A Physical Office.”
There are many benefits to hiring a virtual receptionist. They can bolster your organization’s image, offer exceptional customer care, and improve your online presence. With so much to gain at the fraction of the cost of hiring an employee, virtual receptionist services are becoming an increasingly popular choice for businesses.
While there many reasons to consider abandoning the traditional customer service model, here are the top ten ways your company can benefit from hiring virtual receptionists:
1. Professional image
Having a loyal client base is important for any industry, and one way to bolster both your current and potential customers’ confidence is to maintain a professional image. A virtual receptionist can provide care off-site and away from distractions, ensuring quality customer service to meet both you and your customers’ standards. Read more...
There are many things that can help your business thrive, like having a distinct brand message, creating a powerful online presence, and perhaps the most important—great customer service. Handling that on your own can be an overwhelming undertaking. However, many small businesses are discovering how hiring a live virtual receptionist can assist them with the essential services they provide.
Features and benefits of virtual receptionist services
Not only can a live receptionist perform administrative tasks to save you time, they may also help you reduce overhead. But there are many more virtual receptionist services available that can benefit any kind of business, big or small.
Familiarity with your industry
One of the most distinctive services live virtual receptionists provide is their general expertise in your industry. At Davinci Receptionist Services, you can hire someone specially trained for your business and its practices. From tech consultants to healthcare and real estate, there are many features available specific to your needs, whether it is web chat, tech support, order processing, or multi-channel customer service. Read more...