Category Archives: Virtual Assistants

man-reading-news-posting-review

The Good News Is That ‘Bad News’ Can Actually Be ‘Good News’

Is it really true that learning of bad news can actually be good news? According to the most successful operators in our high-hospitality based Serviced Workspace industry, it’s absolutely true. Hearing or reading bad reviews and complaints isn’t something to shy away from, get defensive about, be traumatized over, and then sweep under the rug. A negative review is an opportunity, if we know how to handle it.

It might take an adjustment to one’s philosophical approach in order to see the full value and benefits of complaints and bad reviews; but the last thing you want to do is dismiss them, or worse yet, shoot the messenger. Don’t take what’s often a hidden gift from a reviewer and turn it into an irreversible fiasco just so that you can prove you’re right – or worse yet, that the client or reviewer is wrong.

Adler Law Logo

Customer Success Story: Adler Law

Robert Adler began practicing law in 1985. A graduate of the prestigious Straus Institute of Dispute Resolution, and Adler maintains an active presence in his local community through his membership in the Consumer Attorneys Association of Los Angeles (CAALA).

Adler Law is a problem-solving law firm in Calabasas, California, and employs a relaxed, relational, open style, allowing each party an opportunity to be heard. The firm works hard to bring each case to a most optimal outcome. As a result, Adler Law takes great pride in providing a full set of services to its clients with legal expertise in real estate, construction, business litigation, and personal injury.

Examining the Argument

But with all of this success and community and professional involvement comes challenges. Adler found that he was spending an inordinate amount of time answering incoming calls and inquiries and maintaining his calendar. It was taking away from the time spent with clients.

Entrepreneur pondering advice

7 Bad Pieces of Advice about Entrepreneurship You Should Ignore

When you are first starting a business, you are bound to receive a lot of advice. However, not all advice that new entrepreneurs receive is good advice.

Although much of the advice you hear may be based off of personal experiences, all businesses are different, and the way they perform in the market will reflect that. You can follow all of the entrepreneur advice in the world and still run the risk of failure.

That being said, there are still seven bad pieces of advice for entrepreneurs that you should ignore:

  1. You must copy your competitors to succeed.

If your competitors are successful, copying them doesn’t necessarily mean your business will be successful, too. The key to running a successful business is offering something your competitors cannot. Rather than focusing on what’s working for the competition, spend more time strategizing how to differentiate yourself and draw attention to those differences when marketing your business. The most successful start-ups will always be the most innovative. Be different and continue to evolve as your business grows to remain relevant.

Bouqet of flowers for administrative professionals day.

5 Fantastic Ways to Show Thanks on Administrative Professionals Day

On April 22, 2015, many companies will be celebrating Administrative Professionals Day, one of the most commonly observed workplace celebrations in the world.

Administrative Professionals Day was created in 1952 as a way to honor and show appreciation to administrative support professionals such as secretaries, administrative assistants, receptionists, and live virtual receptionists at companies all over the world. It is generally celebrated by recognizing the hard work of administrative staff with gifts and corporate activities.

As the time to show thanks draws near, you may be thinking about the right gifts for your administrative professionals. After another year with the help of their invaluable help, you want their gift to be personal and meaningful. If you are struggling to come up with ideas, here is a list of five fantastic ways you can show thanks on Administrative Professionals Day.

Gift basket

Generation Y Employees

How to Make Your Business More Attractive to Gen Y Employees

Generation Y has been called many things: entitled, lazy, and perhaps unconventional. However, many businesses are realizing that not only does Gen Y work hard, oftentimes they become the best employees you could imagine.

As baby boomers are leaving the workforce and retiring, Gen Y employees are flocking to the corporate sphere, bringing with them their tech-savvy knowledge and unmatched ambition—but they aren’t seeking what their predecessors valued in a workspace. Gen Y job-seekers are looking for flexibility and innovation.

If your business needs fresh ideas, proficiency in the latest technology, and continuous innovation, hiring Gen Y employees can help your business flourish and ensure your company’s success for years to come. While competitive salaries might help you stand out among the many other businesses making offers to millennials, Gen Y is looking for so much more.

Be modern and informal

Davinci Virtual 101s

The Tools of the Mobile Entrepreneur in 2015

The last few years have brought some of the most dramatic and meaningful change to business operations and services that we’ve ever seen. With the accelerated maturation of smartphones, tablets, and other mobile devices, it’s not only possible, it is actually common, to find entrepreneurs who conduct their business operations without offices, staff, or any office hardware beyond what they can carry in a messenger bag. These business owners are known as “Mobile Entrepreneurs,” and they’re taking over in just about every industry as they prove to be more flexible, more readily available to new and current clients, and overall quicker to respond to business opportunities. In this week’s Davinci 101, we take a quick look at the mobile entrepreneur’s tools of the trade.

The Tools

Today’s mobile entrepreneur needs very little to get a lot done. The essential tools include: a smartphone, a virtual office, a personal computer, a tablet, and a live receptionist service.

NHP logo vert

Client Success: New Hope Properties, Inc.

Here at Davinci Virtual we are always excited to hear about clients that experience success while utilizing our products. Our sales agent, Laura Asti, brings us our client success story this month.

New Hope Properties, Inc. owner Mia Dorton was looking for a business phone number and fax service to provide her company with a professional business phone so she can market herself without having to use a home or cell phone number. She also needed a system that would route her calls during business hours and not send her calls during all hours of the night. Davinci’s Auto Receptionist service was perfect for her needs.

Answers to Your Virtual Office Space Questions Infographic

As more and more businesses discover that they can compete with larger companies through using virtual office solutions, we have received many Virtual Office Space Questions. To assist with answering these frequently asked questions, we have created this infographic. Learn more about how your business can compete with your larger competitors by contacting Davinci Virtual today.

To share this graphic across social platforms, use the image below.

Virtual Office Space Questions Infographic

 

Finding Qualified Healthcare Receptionists Who Are HIPAA Compliant |Davinci Virtual

Finding Qualified Healthcare Receptionists Who Are HIPAA Compliant

Staying competitive as a healthcare entrepreneur means offering the same level of professionalism and security as large healthcare organizations. Even so, most clients appreciate the more personable relationship available with small to medium-sized business. So, when it comes time to hire a new healthcare receptionist to help manage the demands of your business, there are several qualifications on which you should never settle for less. Some basic qualities include:

  • Respect: You should feel they are respectful in their interaction with you and whoever else might be involved in the interview. It’s always good to role-play to get a feel for how they might handle client interaction.
  • Organization: Inquire about their organization strategies. Share your expectations for organization and make sure they are willing to meet them.

While these qualifications are applicable to receptionists in every industry, there is one major qualification healthcare receptions MUST have: HIPAA compliancy knowledge and training.

How to efficiently run a small healthcare business in the age of mobility | Davinci Virtual

How to efficiently run a small healthcare business in the age of mobility

In today’s evolving business landscape running a company has become more challenging than ever before, especially if you’re in the healthcare industry. With so many rules and regulations, it’s nearly impossible to stay up-to-date with all the changes and requirements. And on top of that, you still have to ensure that the day-to-day operations of your business are running smoothly. As an owner, you know the importance of growing your business by meeting client objectives and closing new deals. If you’re everything by yourself, you simply might not have the time to focus on the big picture for your business. In the age of mobility, there are cost-effective solutions, such as meeting room rentals and virtual healthcare receptionists that your business can take advantage of to grow successfully.